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Multiple Interrupt Prompts in call queue

Tags: app administration

Aug 11, 2020 at 10:01am • 1 replies • 0 likes

Ozzie Hunte

Hello, 1st post here

I'm looking for a way to enable multiple interupt prompts while custumors are in a call queue. It would be nice to have some FAQ answers on there to cycle through if the customer wants to know how to do something simple like a password reset.

Thank you and have a nice day!

1 Answer

Phong Vu answered on Aug 11, 2020 at 3:18pm

It looks like you want an IVR within a call queue. Right now, you can only implement menu IVR but I don't think that is what you want to have. We have a new API named Automated Voice API (still in alpha stage) but I am not sure how to integrate this feature with a call waiting in a call queue.

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