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Allow all users to send and receive SMS Texts from the main phone line

Tags: sms, texting, operator

Aug 7, 2020 at 11:56am • 5 replies • 5 likes

Zach Hanna

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.

Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

Jason Stewart on Nov 3, 2020 at 3:12pm • 0 likes

no answer yet?

Stephanie Ismail on Oct 10, 2021 at 6:01pm • 0 likes

PLEASE ADD THIS!!!! This is a huge issue for us.

Lisa . on Feb 17, 2021 at 9:24am • 0 likes

would really like this feature. Please make it happen ASAP!

Lance Linscott on Nov 29, 2020 at 2:19pm • 0 likes

I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!

1 Answer

Hector Antonio Solis answered on Jan 14, 2021 at 7:34pm

Jessica-Community_Moderator answered on Nov 12, 2020 at 12:51pm

Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

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