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Softphone keeps reseting

Tags: softphone, softphone api

Aug 6, 2020 at 6:36pm • 2 replies • 0 likes

Michael Halper

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset.

Is there something that is causing this or a way to stop so that the softphone does not reset?

2 Answers

Michael Halper answered on Aug 7, 2020 at 1:27am

The softphone does not force login. More so it appears to reset by going offline then online again.

Phong Vu answered on Aug 6, 2020 at 9:23pm

What do you mean by "reset" relogin?

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