integrate IVR with self hosted Web API

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adam-hager asked · Apr 20, 2017 at 04:14 PM

integrate IVR with self hosted Web API

We are looking to customize an IVR and then, based on options selected, having RingCentral make a Web API call to an API we build and host that will return data to be voiced back to the caller. This is similar to a banking IVR system to retrieve a balance. I am not seeing anything like this in the developer guide. Is this something that is possible?

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Answer 1 · 2017-12-05T18:37:09Z

dle answered · Dec 05, 2017 at 06:37 PM

We are also looking to do this. Can anyone post some links to appropriate documentation?
Thanks!

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Answer 2 · 2019-10-16T15:39:04Z

Martin Jamszolik answered · Oct 16 at 03:39 PM

Q4 of 2019 calling...
Would also like to learn if this is an option, exactly as the original question described.

We host our own API software solution and would like to tap into that REST API from Ring central to provide "Amount Due", Balance, "Due Date" on a payment for the IVR Experience.

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Answer 3 · 2019-10-16T17:34:37Z

Phong Vu answered · Oct 16 at 05:34 PM

You can signup for early access to our new Call Scripting API and start developing your app in the sandbox environment.

Read this blog for little more details about new APIs

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