question

hack avatar image
hack asked ·

Issue with using Alexa as Personal RingCentral Messaging Assistant

I have followed the post by Phong Vu for Turning Alexa into Your Personal Messaging Assistant.  When I invoke the skill Alexa says "Unfortunately, your account does not support SMS message."

I have confirmed that my sandbox account has a couple of test voicemails, but no luck.  A couple of times Alexa, said "You have no unread message.".

What am I missing?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered ·
Hi Hack,

1. Did you add SMS permission to your RingCentral app?
2. Can you post the part how you call the message-store endpoint to get SMS or VoiceMail messages?

+ Phong
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

hack avatar image
hack answered ·
I did add the SMS permission to my RingCentral app. 

When you're asking about the call to the message-store endpoint, are you looking for my code in the index.js file or from the configuration tab in the Alexa Developer Console?

Do I need to modify anything in the index.js file?
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.