Currently we have the Windows Desktop Softphone installed and that currently has controls integrated into it to control the Plantronics base unit.
I am looking do do these things
When an inbound call comes in, I want the headset to beep in the clients ear to let them know a call is coming
When you click the button on the headset to pickup/hangup the call to actually pickup or hang up the call
Some type of volume control that is separate from the windows sound.