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Chaitali avatar image
Chaitali asked ·

How to get caller name from incoming call in RingCentral?

I would like to know how can I get caller name and other information from incoming call in RingCentral when ringing

call
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

Usually you can get incoming call details using DetailedTelephonyState

eg:

/account/~/extension/~/presence?detailedTelephonyState=true

ref: https://forums.developers.ringcentral.com/questions/377/how-to-get-caller-info-caller-id-and-called-nr-from-telephony-presence-events.html

But as per this link you can see below:

https://stackoverflow.com/questions/50714838/get-caller-information-in-ringcentral

Information in real-time, need to do a lookup via

(a) user's RingCentral personal address book,

(b) account's RingCentral company address book,

(c) your CRM/helpdesk app, or

(d) a third-party Caller-Id (CNAM) API.

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