In order to call this API endpoint, user needs to have [ReadCompanyCallLog] permission.

Question

question

Data Archival API asked Sep 6, '19 Suyash Joshi commented Jun 14, '22

In order to call this API endpoint, user needs to have [ReadCompanyCallLog] permission.

I am not able to read [Get Company Call Logs Records] API,

App Permission

ReadCallLog

User Permission

FullCompanyCallLog

Usage Plan Group

Heavy

params = {
    'view': 'Simple',
    'dateFrom': '2019-08-04',    
}
try:

    resp = platform.get('/restapi/v1.0/account/~/call-log', params)

rest api

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2019-09-06T21:34:33Z

Phong Vu answered Sep 6, '19 Phong Vu edited Sep 6, '19

It means that in order to read the call log of an entire account (call data of all extensions under an account) you need to login with the admin extension 101 or other extensions with the admin role.

If you login with a normal user extension (User role) use this endpoint '/restapi/v1.0/account/~/extension/~/call-log'

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2019-11-03T19:13:19Z

Anirban answered Nov 3, '19 Suyash Joshi commented Jun 14, '22

The main reason is this is an admin root access level to read the company level log and access the call log of all extension under the account.

Active Calls, Account level Call Log Records, and Extension level Call Log Records require the ReadCallLog API permission.

ref: https://developers.ringcentral.com/guide/voice/call-log/reading-call-log

more info: https://forums.developers.ringcentral.com/questions/162/call-logs-for-individual-accounts.html

2

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

NuCare Admin commented · Jun 14, 2022 at 01:43 PM

Hi Anirban.

But I am not clear on how to allow permissions. I thought, I already allowed ReadCallLog permission.

Please see this. It wants me to allow ReadCallLog permission for my app. so I did it.

https://prnt.sc/nbc-RN5AVNL_

https://prnt.sc/dKj8qOJL9bKL

Please let me know your opinion.

Thanks.

0 ·

Suyash Joshi ♦ NuCare Admin commented · Jun 14, 2022 at 07:14 PM

Hi @NuCare Admin I think permission is not a problem in your case, it's access issue related to role, you need to try to call the API endpoint with admin extension.

0 ·

question