Verify different ways of Fax receipt

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Chaitali asked Sep 1, '19 Anirban answered Sep 1, '19

Verify different ways of Fax receipt

When I use ringcentral Fax api to send fax to a different number, what are the different ways to test and verify Fax receipt?

How can I make sure the Fax was received on other end? I know one way is to check call logs, but really want to know if other ways are available to confirm?

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2019-09-01T16:13:01Z

Anirban answered Sep 1, '19

This kind of queries already been asked here multiple times. Anyways, Fax can be viewed in the Online Service Web Portal (https://service.ringcentral.com) in both Messages > Sent Items and also in the Call Log as you mentioned.

If a fax transmission fails, the reason is reported in the Call Log Record's result property. It is also presented in the Service Web Portal. All the Fax question are answered here and the following link will be helpful:

ref: https://forums.developers.ringcentral.com/questions/144/fax-faq.html

So, you can verify receipt of the fax different ways via the API, Online Account Portal or in your Softphone application.

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