question

Sameer Roy avatar image
Sameer Roy asked Sameer Roy commented

Fax was sent but not received. Need to know Fax status

I am using rc Fax api for transmitting fax. Fax are send but not received on other end.

How can I get to know if fax was delivered or failed?

What are the way I can check the fax delivery state?

rest api
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Anirban avatar image
Anirban answered Sameer Roy commented

In general Fax can be viewed in the Service Web Portal (https://service.ringcentral.com) in both Messages > Sent Items and in the Call Log.

If a fax transmission fails, the reason is reported in the Call Log Record's result property. It is also presented in the Service Web Portal. All the Fax question are answered here and the following link will be helpful:

ref: https://forums.developers.ringcentral.com/questions/144/fax-faq.html


ref: https://forums.developers.ringcentral.com/questions/1350/i-need-help-diagnosing-an-undelivered-fax.html

https://forums.developers.ringcentral.com/questions/150/how-to-know-if-a-fax-transmission-through-the-api.html

1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Sameer Roy avatar image Sameer Roy commented ·

Thank you

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys