question

Nitika D avatar image
Nitika D asked Becky-Community_Manager edited

Import company call log

The RingCentral API allows only 99 call logs at one go to be downloaded , is there any way that I can download the entire call log during a period of time of a company in just one go?

rest api
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2 Answers

Phong Vu avatar image
Phong Vu answered Phong Vu edited

If you decide to read based on the date/time range, set the query parameter perPage to max 1000 to read more. Pay attention to the paging information from the response to read next page if there are more than 1 pages.

Alternatively, use the sync user call log or the sync company call log to import.

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Anirban avatar image
Anirban answered Anirban edited

Check this link:

https://forums.developers.ringcentral.com/questions/329/exporting-call-log-data.html

Explained in details of using the setting perPage and dateFrom & dateTo filter parameter.

It also suggest you to make separate request each time as there is a pagination in response.

Also it says " Call Log is a "Heavy" Usage Plan API which limits your requests to 10 per minute "

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys