activity log

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raj-singh asked · Sep 05, 2017 at 03:13 PM

activity log

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot

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Answer 1 · 2017-09-06T14:17:22Z

alvita-huang answered · Sep 06, 2017 at 02:17 PM

Thanks for your feedback. I need more information from you.
1. Which Salesforce version you use? Classic or lightening?
2. Do you enable "Auto-create Call Logs" in Settings?

Would you please also leave your email that we can contact with you? Thanks.

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raj-singh · Sep 06, 2017 at 02:34 PM

Lightning. It is selected but is not longer logging the activity. It did previously

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alvita-huang · Sep 06, 2017 at 02:35 PM

1. Navigation bar is on the top of RingCentral App. Press the forth icon (gear) and go to Settings.
2. Scroll down to the third section which title is "Logs"
3. check the first item "Auto-create Call Logs"

Thanks

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alvita-huang · Sep 06, 2017 at 02:52 PM

Would you please leave your email? To better diagnose the issue, we may need more information from you.

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raj-singh · Sep 06, 2017 at 04:41 PM

i'm building for Raj, I'm Melinda, you can reach me at melinda.smith@bluewolfgroup.com
Thank you!

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