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question

raj-singh avatar image
raj-singh asked · Sep 05, 2017 at 03:13 PM

activity log

Calls are no longer logging an activity in the Salesforce instance.  Unsure how to troubleshoot
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alvita-huang avatar image
alvita-huang answered · Sep 06, 2017 at 02:17 PM
Thanks for your feedback. I need more information from you.
1. Which Salesforce version you use? Classic or lightening?
2. Do you enable "Auto-create Call Logs" in Settings?

Would you please also leave your email that we can contact with you? Thanks.
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raj-singh avatar image raj-singh · Sep 06, 2017 at 02:34 PM
Lightning.  It is selected but is not longer logging the activity.  It did previously
0 · ·
alvita-huang avatar image alvita-huang · Sep 06, 2017 at 02:35 PM
1. Navigation bar is on the top of RingCentral App. Press the forth icon (gear) and go to Settings.
2. Scroll down to the third section which title is "Logs"
3. check the first item "Auto-create Call Logs"

Thanks
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alvita-huang avatar image alvita-huang · Sep 06, 2017 at 02:52 PM
Would you please leave your email? To better diagnose the issue, we may need more information from you.
0 · ·
raj-singh avatar image raj-singh · Sep 06, 2017 at 04:41 PM
i'm building for Raj, I'm Melinda, you can reach me at melinda.smith@bluewolfgroup.com
Thank you!
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