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raj-singh6951 asked Anirban answered

activity log

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot

salesforce
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1 Answer

Anirban avatar image
Anirban answered

Check the Navigation bar is on the top of RingCentral App. Press the forth icon (gear) and go to Settings.
2. Scroll down to the third section which title is "Logs"
3. check the first item "Auto-create Call Logs"

Reference and probably a duplicate questions asked here

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys