question

Richard Campbell avatar image
Richard Campbell asked Phong Vu answered

Login with Extension and Single Signon

I have promoted my code to Production and now I am getting the following error.

Error connecting to RingCentral API: Login for extension by password is not allowed when Single Sign-On is enforced


Is there away around this? Can I create a local Service Account in RC that is not single sign on?

authentication
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Is the app using password flow authentication? What is your app name?

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Richard Campbell avatar image Richard Campbell Phong Vu ♦♦ commented ·

password flow - rc3064-test

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1 Answer

Phong Vu avatar image
Phong Vu answered

Hi Richard,

Login to your account at https://service.ringcentral.com. Open the Tools menu and select the "Single Sign-on" option. change the Manage Your Login method.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys