question

Adarsh Dattani avatar image
Adarsh Dattani asked Phong Vu answered

Error : caller ID should be one of company direct numbers

Suddenly our RingOut API call stopped working.


It is throwing error :

"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"


We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.

sdk
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

Is your app running on sandbox or on production? I just test on both environments and they work as expected. If I specify a wrong callerId, I get the same error ("errorCode" : "RNG-102",). But if I set the callerId with a direct number or a company main number, it works well.

Can you double check by using the soft-phone to place a ringout call with the same number and caller Id?

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys