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arthur-corbin6057 avatar image
arthur-corbin6057 asked mary-community-moderator edited

FAX: SENT ITEMS missing?

I wanted to download a fax transmission I sent last year. But only the most recent sent items are now available. Is there a way to retrieve older sent fax transmissions.

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1 Answer

anton-nikitin avatar image
anton-nikitin answered mary-community-moderator edited

Arthur, it is not possible because of retention policy - see https://support.ringcentral.com/article/2178.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys