question

audrey-norwood3449 avatar image
audrey-norwood3449 asked srikumar-subramaniam5985 Deactivated commented

Past 2 days, 'new call' tickets are no longer popping in Zendesk as part of the RingCentral/Zendesk integration

For the past few days, 'new call' tickets are no longer popping up in Zendesk when a new Ringcentral call comes in. We heard from the Support team that this could be related to the last release (9.1) and some bugs RC has been experiencing. Can anyone help us resolve? We've tried rolling back to the previous RC version, restarting computers, restarting Chrome, logging out/back in, etc. and nothing is working.



integrations
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

srikumar-subramaniam5985 avatar image
srikumar-subramaniam5985 Deactivated answered srikumar-subramaniam5985 Deactivated commented
Hi Audrey, Our engineering team is looking into this issue and we will keep you posted on the details of the investigation.
2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

audrey-norwood3449 avatar image audrey-norwood3449 commented ·
Any updates here?
0 Likes 0 ·
srikumar-subramaniam5985 avatar image srikumar-subramaniam5985 commented ·
Hi Audrey,

Our team was unable to reproduce the issue and we will need to see in JavaScript logs in your browser to see what is going on. Can you please reach out to RingCentral Support who would work with you to capture logs.

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys