Permission Error

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joseph-nichols asked · May 02, 2017 at 01:26 PM

Permission Error

We have tried to use RingCentral API with our CallMonitoring application and it fails because of RingCentral response with permission error on some requests. Here is this error below:

05:22:41.910 E Open error: [ReadPresence] application permission is required for the following event filter: [/restapi/v1.0/account/2632450008/extension/2632566008/presence]

It tells that our application have no ReadPresence permission, bit it is selected in application settings and works for same application in Sandbox. We have tried different extensions in Production and always get same permission error. This error need to be fixed to make application operating.

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Answer 1 · 2017-05-03T02:31:15Z

Tyler Liu answered · May 03, 2017 at 02:31 AM

Please send your appKey to devsupport@ringcentral.com and don't forget to include url to this question.

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Answer 2 · 2019-07-04T18:34:56Z

Anirban Sen Chowdhary answered · Jul 04 at 06:34 PM

This is a strange indeed.. better to engage Dev support team devsupport@ringcentral.com here

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Permission Error

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