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erica-st-angel4631 avatar image
erica-st-angel4631 asked

Block internal calls from being saved in Salesforcee

We just deployed the RingCentral app for Salesforce and I'm concerned over time our internal calls will unnecessarily clog our Call Logs and SFDC data storage.


Has anyone done any work on either the RingCentral or Salesforce side to block Inbound Call Types from being captured?


I was hoping in the Call Center or Softphone Layout that there would be an option to include or exclude different types of calls from being logged automatically in Salesforce.

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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys