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point-of-rental-software avatar image
point-of-rental-software asked ·

Historical Call log disappeared

I tried to get call log for last year. 
https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?dateFrom=2016-01-06T06:00:00.000Z&dateTo=2016-01-20T06:00:00.000Z&page=1&perPage=1000,
no record returned, we did have calls during January 2016, I can see from website.

return JSON is :
{  "uri" : " https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;,
  "records" : [ ],
  "paging" : {
    "page" : 1,
    "perPage" : 1000
  },
  "navigation" : {
    "firstPage" : {
      "uri" : " https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;
    }
  }
}

I need all records since 2 years ago.


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benjamin-dean answered ·
You need to review the RingCentral Data Retention Policy ( https://success.ringcentral.com/articles/RC_Knowledge_Article/2178), and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.
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point-of-rental-software answered ·
thank you, I verified, I can only get last 9 months records for Non-HIPAA,  [12 months (9 months in mobile apps on some accounts)],  Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?

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Tyler Liu answered ·
We have the RingCentral Archiver project:  https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...

But it's for backup call recordings instead. Not sure if it's useful to you.
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