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Our untouched application started to receive "503 Service Unavailable" errors - where can I ask for help?

Tags: error

Jan 12, 2017 at 8:01am • 8 replies • 0 likes

dominick-bernal

Our application, which hasn't changed, started receiving "503 Service Unavailable" errors this morning.

There doesn't seem to be any avenue for direct support when these outages occur. Is there a number I can call or help desk I can submit tickets to?

8 Answers

John Wang answered on Jan 13, 2017 at 4:25pm

For additional information on this issue, please see: https://devcommunity.ringcentral.com/ringcentraldev/topics/api-outage-post-mortem-january-2017

dominick-bernal answered on Jan 12, 2017 at 9:52am

I have confirmed that we are no longer experiencing the issue.

Thank you for your excellent response!

benjamin-dean answered on Jan 12, 2017 at 9:03am

I just received notice that this issue should be resolved. I tested in my production account and it appears resolved.

Could everyone here please view their logs or re-test and report if everything is back to normal operating expectations now please?

benjamin-dean answered on Jan 12, 2017 at 8:37am

I just received notice from our Engineering Architect that this issue has been acknowledged and escalated to our engineering team accordingly.

More information as we have it for you...

jason-wright answered on Jan 12, 2017 at 8:26am

I am only seeing this in production. My code works fine with the Sandbox environment. I wrote to the developer support team and just got a response that they haven't had any reports of any problems this morning.

benjamin-dean answered on Jan 12, 2017 at 8:25am

I have acknowledged that I am seeing this same issue in Production for all non-oauth endpoints (but not seeing this in my Sandbox Account). I've escalated this to our engineering team for immediate investigation.

Could those reporting or commenting please reply if they are seeing this only on non-oauth endpoints in production (or if you're seeing this in the sandbox as well) please?

Thanks,
Benjamin

dominick-bernal answered on Jan 12, 2017 at 8:21am

So, it turns out there is a help desk for developer tools. I've submitted a ticket for my issue.

jason-wright answered on Jan 12, 2017 at 8:05am

We're having the same problem right now and we're getting flooded with Support Calls. Not sure who to reach out to either.

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