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rusty-speedy avatar image
rusty-speedy asked ·

500 Error Code when using API Explorer

Using the API Explorer and entering my app information, I am getting a 500 error code. Here are the requests and the response from API Explorer: CURL: curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic xxx" -d "username=xxx&password=xxx&extension=xxx&grant_type=password" " https://platform.devtest.ringcentral.com/restapi/oauth/token"; REQUEST URL: https://platform.devtest.ringcentral.com/restapi/oauth/token RESPONSE BODY: { "errorCode": "05ed440a-bd60-43a8-a5bb-dcc2c697d36a", "message": "Internal Server Error. Consult RC Support." } RESPONSE HEADER: { "date": "Fri, 30 Dec 2016 17:46:47 GMT", "content-type": "application/json;charset=UTF-8" }
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benjamin-dean avatar image
benjamin-dean answered ·
Hrm. That is odd and unwanted.

Could you try once more, now that some time has passed, and see if you receive the same result (just in case this was a transient 500 error) please?
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rusty-speedy answered ·
Looks good now. Thanks!
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benjamin-dean answered ·
Outstanding! That was easy.

Occasionally (as with almost any API), there can be transient "snaffus", which appears to have been the case here.
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

500 code issues are mostly from server side if the service is down for a particular moment. This can be due to various reasons like high traffic, network issue or maintenance mode.

The service may come up after some time automatically resolving the issue

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