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derek.moore avatar image
derek.moore asked ·

T-Mobile now charging to call ring central conference lines?

Starting last week when dialing into the ring central conference call line on a tmobile phone got message that I would be charged 1cent a minute. It looks like tmobile has implemented a new policy that charges for lines it considers chat lines, conference calls, radio stations etc.. https://support.t-mobile.com/docs/DOC-33322 Does ring central have any plan to address this with tmobile as this might present complications for users of the ringcentral conference lines? Please advise
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John Wang answered ·
There may be an issue with the number you are using for conference calls. Please contact our Customer Support team and they will be able to work with you to resolve this.

Customer Support Site:  https://success.ringcentral.com/
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Thank you for your reply. I have done that but the response was that it was up to Tmobile. Please advise if you think there is another solution.
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Creating a new meeting should resolve the issue. This will use new numbers we are rolling out that do not have this issue. Please try this and let us know if this is working for you now.
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