question

This would be something you would have to configure in the Online Account Portal.

- Sandbox: https://service.devtest.ringcentral.com

- Production: https://service.ringcentral.com

https://support.ringcentral.com/article/Outbound-Caller-ID-Overview.html

I've tried setting blocked callerid but it never seems to take from RingOut in the API, but will work from the softphone and web calling.  Isn't there anyway from the API?

To Block a caller

1. A Super Admin must log in to RingCentral
2. Click Phone System
3. Click Groups
4. Click Call Queues
5. Click Your Company Name
6. Click Call Handling & Members
7. Click Custom Rules
8. Select + Add Rule
9. in the box type the name of your rule. I suggest “Blocked Callers”
10. Click Next
11. Check Caller ID box
12. Enter a number to be blocked
13. Click Add
14. Repeat 12-14 if needed.
15. Check Called Number box
16. Click Select Number
17. Select Your Number
18. Click Done
19. Click Next
20. Select Play Announcement Only
21. Listen to Default Greeting. Should say: “No one is available to take your call. Thank you for calling. Goodbye!”
22. Click Done