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adcdc1183 asked ·

API Call log result no records

Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox ( https://service.devtest.ringcentral.com/settings/calls.html#simple). What could be the problem here? Below are the response data: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Wed, 10 Aug 2016 14:19:44 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 488 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/ RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d RoutingKey: SJC11P01PAS01 X-LoadMetric: 3 Content-Language: en-US X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 Vary: Accept-Encoding, User-Agent X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com { "uri" : " https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700";, "records" : [ ], "paging" : { "page" : 1, "perPage" : 700 }, "navigation" : { "firstPage" : { "uri" : " https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700"; } } }
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benjamin-dean answered ·
This is a known issue and our Engineering team is actively working on resolving this issue.
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benjamin-dean answered ·
This has been fixed. Please retry your requests to confirm it is operating as expected for you.
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adcdc1183 answered ·
Thank you, yes it has now results.
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benjamin-dean answered ·
Very good. Thank you for the update.
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frank-mendez answered ·
Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

Is there any update on this issue?
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benjamin-dean answered ·
Has this re-broken, since you last reported that you were receiving results as expected?
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