API Call log result no records

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adcdc1183 asked Aug 10, '16 Kevin Parker answered Jul 20, '20

API Call log result no records

Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox (https://service.devtest.ringcentral.com/settings/calls.html#simple). What could be the problem here? Below are the response data: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Wed, 10 Aug 2016 14:19:44 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 488 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/ RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d RoutingKey: SJC11P01PAS01 X-LoadMetric: 3 Content-Language: en-US X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 Vary: Accept-Encoding, User-Agent X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700", "records" : [ ], "paging" : { "page" : 1, "perPage" : 700 }, "navigation" : { "firstPage" : { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700" } } }

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2016-08-10T15:41:51Z

benjamin-dean answered Aug 10, '16

This is a known issue and our Engineering team is actively working on resolving this issue.

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Answer 2 · 2016-08-10T17:03:13Z

benjamin-dean answered Aug 10, '16

This has been fixed. Please retry your requests to confirm it is operating as expected for you.

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Answer 3 · 2016-08-11T10:38:57Z

adcdc1183 answered Aug 11, '16

Thank you, yes it has now results.

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Answer 4 · 2016-08-11T15:11:24Z

benjamin-dean answered Aug 11, '16

Very good. Thank you for the update.

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Answer 5 · 2016-08-12T16:32:39Z

frank-mendez2829 answered Aug 12, '16

Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

Is there any update on this issue?

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Answer 6 · 2016-08-15T14:49:49Z

benjamin-dean answered Aug 15, '16

Has this re-broken, since you last reported that you were receiving results as expected?

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Answer 7 · 2020-07-20T15:10:26Z

Kevin Parker answered Jul 20, '20

This is still happening to me. Please suggest the fix.

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