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floyd-sloat asked ·

Sandbox working, Production is not

I am using ringcentral-csharp. I have a very simple send SMS and initiate a RingOut methods that has worked fine with the sandbox. I got my production credentials and approval. When I switched to production the RingOut works fine (so the key and secret are good) but when I try to send an SMS I get the following error: RingCentral.Http.ApiException: The requested feature is not available.

Can anyone tell me what is happening here?
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anton-nikitin answered ·
Floyd,

there could be multiple reasons why you cannot send a SMS.
Could you provide the phone number you specified as "from" and extension you are logged in with so I can find the reason?

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Hi,


I also face same issue, can you go through my details please:

Login: jberman@millenniapay.com

+19196506880

105

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Hi Josh,

This is such an old thread and it was answered. I recommend you to open a new case and you can refer to this case instead of riding on this old one.

Thanks for your understanding!

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floyd-sloat answered ·
For the from I started with +18667268442 then I tried it without the + as 18667268442 with the same result. The extension is 4. Some time a few years back someone at customer service changed the main extension to 4 from whatever it was. I don't remember what we were fixing but it has been like that for a long time.

I am able to use the Ringcentral desktop and mobile app with this combination.


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anton-nikitin answered ·
The problem is that you cannot send SMS from toll-free number. Such messages may be not routed properly through carrier networks. Especially replies to these messages. So you need local number to specify it as "from". 
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floyd-sloat answered ·
OK. I used my local number and it works! Thanks for the fast response.
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anton-nikitin answered ·
You are very welcome.
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