• Home
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Create an article
  • Post an idea
  • Spaces
  • General
  • News & Announcements
  • Ideas
  • RingCentral Office
    • Getting Started
    • Authentication
    • App Graduation
    • API Betas & Developer Previews
    • REST API
      • Call Management API
      • Glip API
      • Meetings API
      • Messaging API (SMS, Fax, Voicemail)
      • Provisioning API
      • Voice and Telephony API
    • Environment (Sandbox, Gateway)
    • SDKs
    • Admin & Credentials
  • RingCentral Engage
    • Getting Started
    • REST API
      • Interactions API
      • Provisioning API
      • Routing API
  • Jobs/Requests for Help
  • Explore
  • Topics
  • Questions
  • Articles
  • Ideas
  • Users
  • Badges
Skip to main content
  • Create
    • Ask a question
    • Create an article
    • Post an idea
    • General
    • News & Announcements
    • Ideas
    • RingCentral Office
      • Getting Started
      • Authentication
      • App Graduation
      • API Betas & Developer Previews
      • REST API
        • Call Management API
        • Glip API
        • Meetings API
        • Messaging API (SMS, Fax, Voicemail)
        • Provisioning API
        • Voice and Telephony API
      • Environment (Sandbox, Gateway)
      • SDKs
      • Admin & Credentials
    • RingCentral Engage
      • Getting Started
      • REST API
        • Interactions API
        • Provisioning API
        • Routing API
    • Jobs/Requests for Help
    • Topics
    • Questions
    • Articles
    • Ideas
    • Users
    • Badges
  • Sign in
  • Home
  • RingCentral Office
  • SDKs

question

mathi-kumar avatar image
mathi-kumar asked · Jun 22, 2016 at 08:53 AM

Is RingCentral Api to receive Inbound/Outbound Push Notifications down?

Dear Team,

We are using RingCentral SDK in our product(Production). From today morning we are not able to get event Notifications for both inbound/outbound calling. 

Could you please check asap.

Regards,
Mathikumar.C
topic-default
Comment
0
1 |1000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

4 Answers

· Write an Answer
  • Sort by Created Created
  • Sort by Oldest Oldest
  • Sort by Votes Votes
John Wang avatar image
John Wang answered · Jun 22, 2016 at 06:05 PM
Production event notifications are working for me for both inbound and outbound calling.

If you are still running into this issue, please open a support ticket.
0 · Share
1 |1000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ak avatar image
ak answered · Jun 22, 2016 at 06:06 PM
Hi Mathi,

We just verified and we are able to get the Presence Events for both inbound and outbound calls.

Could you kindly provide the request and response that you are getting with the presence events. 
0 · Share
1 |1000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mathi-kumar avatar image
mathi-kumar answered · Jun 23, 2016 at 06:54 AM
Thank you team for your prompt reply.

Yesterday around 12.00PM to 1.00PM IST we were not able to get event notifications in Production for both outbound & inbound calling. We are using SDK Version 1.3.0.

Please check between the time period i have mentioned. 

Thank you. 

Regards,
Mathikumar.C



0 · Share
1 |1000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

benjamin-dean avatar image
benjamin-dean answered · Jun 23, 2016 at 05:11 PM
Could you please create a developer support case ( https://developers.ringcentral.com/api/support-cases/create) to help isolate and resolve this issue.
In your support case, please reference the URL for this community post, and inform them that you've been asked to have this issue directly escalated to Tier 2 developer support.
0 · Share
1 |1000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question details

5 People are following this question.

mathi-kumar follows this question daisy-itty follows this question ak follows this question john-wang follows this question benjamin-dean follows this question
Answers Subscribe to Answers Answers and Comments Subscribe to Comments and Answers

Related Questions

I need to add data (accounts ) to sandbox , Also I need a way to return list of accounts in sandbox 1 Answer

invalid value for faxresolution. 10 Answers

API's to integrate headset features (accept/end, mute, hold) into softclient 1 Answer

sample or stub code to authenticate and get call logs from ringcentral using their api calls 1 Answer

Control softphone or desk phone via API or SDK 7 Answers

  • Developer Home
  • ·
  • Community Guidelines
  • ·
  • Legal
  • ·
  • Privacy Notice