question

mathi-kumar asked · Jun 22, 2016 at 08:53 AM

Is RingCentral Api to receive Inbound/Outbound Push Notifications down?

Dear Team,

We are using RingCentral SDK in our product(Production). From today morning we are not able to get event Notifications for both inbound/outbound calling.

Could you please check asap.

Regards,
Mathikumar.C

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John Wang answered · Jun 22, 2016 at 06:05 PM

Production event notifications are working for me for both inbound and outbound calling.

If you are still running into this issue, please open a support ticket.

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ak answered · Jun 22, 2016 at 06:06 PM

Hi Mathi,

We just verified and we are able to get the Presence Events for both inbound and outbound calls.

Could you kindly provide the request and response that you are getting with the presence events.

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mathi-kumar answered · Jun 23, 2016 at 06:54 AM

Thank you team for your prompt reply.

Yesterday around 12.00PM to 1.00PM IST we were not able to get event notifications in Production for both outbound & inbound calling. We are using SDK Version 1.3.0.

Please check between the time period i have mentioned.

Thank you.

Regards,
Mathikumar.C

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benjamin-dean answered · Jun 23, 2016 at 05:11 PM

Could you please create a developer support case ( https://developers.ringcentral.com/api/support-cases/create) to help isolate and resolve this issue.
In your support case, please reference the URL for this community post, and inform them that you've been asked to have this issue directly escalated to Tier 2 developer support.

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