question

kyle-bahr avatar image
kyle-bahr asked ·

/restapi/v1.0/account/~/active-calls/ reponse data has changed?

we query the active call data in intervals and parse that data for various "real time" stats.
(this active call data is filtered based on a selection of groups and displayed in a web based app used in our main call center)

however, as of last week, all active calls are returning the same data under 

'to' : {
  'name': 'THIS USED TO SHOW GROUP NAME', // 'Help Desk', 'Sales Dept', 'IT Dept', etc
  'phoneNumber' : '123-456-7890'
}

the 'to.name' field was checked against a local list of defined groups.

all calls are coming in as using the same value for 'to.name'
(they all show as the caller ID name set in our account)

Using: ringcentral 2.0.6 JSSDK

Please let me know if you need additional information,

thanks
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John Wang avatar image
John Wang answered ·
Hi Kyle, our team is looking into this issue now and I've asked them to reach out to you. To help us track this issue, please open a support case by going to our support page or sending an email to devsupport@ringcentral.com. Please stay tuned for a response from our team.
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