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Call Archiver doesn't work properly

Tags: admin portal

Jun 15, 2020 at 1:40am • 1 replies • 0 likes

stephen-jones15794

Why doesn't the call archiver work properly?

Every few days I have to go into the Archiver and check for Failed calls over the last week or so and then manually do a Bulk Retry. This has been going on since we joined RIng in 2017. Can this not be resolved? We need all calls archived to Dropbox for Compliance.

Mary-Community_Moderator on Jun 15, 2020 at 8:23am • 0 likes

Hi Stephen,

Please reach out to Tech Support so they can check if there is a known issue about this.

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