Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Outbound Caller ID Name for Toll-free/Vanity number

Tags: caller id

Jun 8, 2020 at 12:54pm • 2 replies • 0 likes

kevin-underwood

Our company launched a new product and needed an 800 number to send/receive calls. The problem is I cannot set a Caller ID Name that shows up on a customer's phone when they are called by us.

Is this possible through IVR settings or possibly another way? If this is not currently a feature in RingCentral, how can we get this implemented in the future?

2 Answers

kevin-underwood answered on Jun 9, 2020 at 7:44am

Hi Mary,

I did previously open a case and was informed that it was not possible to set Caller ID Names for Toll-free numbers. We already have a Caller ID Name (CNAM) for our main company number. This is a separate vanity number which needs a different CNAM.

Mary-Community_Moderator answered on Jun 9, 2020 at 6:48am

Hello Kevin,

Please open a ticket with Tech Support so they can help you with setting up your correct Caller ID.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales