question

orchard-medical-center avatar image
orchard-medical-center asked Anirban answered

Unauthorized for this grant type

I have two separate Company Accounts (one main office, one satellite office, each with their own main number) but when calling RingCentral support I hear (press 1 if calling about account called xxxx and 2 if calling about account called yyyy).


Everything worked fine when developing my program in the sandbox for the main office and the program is fully operational never generating any errors.


When I created a sandbox account for the satellite office, getting the Access Token (exactly as I did for the main office) generates the following and I cant figure out why:


Server: nginx/1.8.0Date: Wed, 20 Apr 2016 00:41:01 GMTContent-Type: application/json;charset=UTF-8Content-Length: 100Connection: keep-aliveRcrequestid: 8e2782ee-0690-11e6-bb68-005056bb8059Routingkey: SJC12P01PAS02X-Loadmetric: 6Www-Authenticate: Basic realm="RingCentral REST API"Content-Language: en



{


"error": "unauthorized_client"

"error_description": "Unauthorized for this grant type"

}


The header is


Authorization: Basic OENPRWxEUHRRMWVYY25PMWl6bk1GUxxxxxxxxxxFfS0d6QW1EaGd6NEVBMlg4TjQybC1TRUtiWXRLamZGSDMydw==

Content-Type: application/x-www-form-urlencoded;charset=UTF-8


The Payload is:

grant_type=password&username=+15621234567&password=mypassword



Any help would be greatly appreciate.

authentication
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benjamin-dean avatar image
benjamin-dean answered
Have you tried removing the plus symbol from the payload?

Have you setup the Sandbox account with a new user in https://service.devtest.ringcentral.com ?

Are you using the correct API Keys (app_key and app_server for your satellite office's new sandbox account)?

Are you using the correct base URI and route: https://platform.devtest.ringcentral.com/restapi/v1.0/oauth/token ?

Have you made sure to add the colon (:) between the app_key and app_secret when you are base64 encoding it?
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cfhe-reception1779 avatar image
cfhe-reception1779 answered
The problem included the fact that I was doing EXACTLY what you said.

 It seems the correct URI is https://platform.devtest.ringcentral.com/restapi/oauth/token  and NOT https://platform.devtest.ringcentral.com/restapi/v1.0/oauth/token.

When I requested and Access Token with the first URI, I finally saw the message "STATUS: 200"!!!


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benjamin-dean avatar image
benjamin-dean answered
So you're all good now?
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orchard-medical-center avatar image
orchard-medical-center answered
Yes. All good. Thank you.
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benjamin-dean avatar image
benjamin-dean answered
Thanks for the update. :)
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Anirban avatar image
Anirban answered

es the correct url for access_token is below which many developers make mistakes:

https://platform.devtest.ringcentral.com/restapi/oauth/token

While you can try to get the token setting header

Content-Type: application/x-www-form-urlencoded

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

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  • On Windows: press "Ctrl + F2" keys