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Show recipient User AND number in email notifications for new text message

Tags: sms and text messaging, notifications

May 11, 2020 at 3:58pm • 1 replies • 0 likes

ch-james

Wondering if there is an option somewhere, or if not plans to implement the ability to see the number a text message was sent to in email notifications for text messages. We have quite a few Company numbers that all go to a SMS dump via the Auto Receptionist general settings since we don't want our sites to receive texts. Those email notifications only ever show the user, not the number the message was sent to. This would be helpful for diagnosing where miscommunications are happening in the field.

A log of SMS activity company-wide would be majorly beneficial as well.

US Company, RingCentral Office Standard.

1 Answer

matt-ruzicka answered on Jun 2, 2020 at 7:26am

Do your text messages to your RingCentral number display contact name? I was actually in here searching because text messages from other RingCentral contacts only display their number, but if they call me or leave a voicemail I see their name mapped as expected.

Is there a way to turn on contact name mapping for Text Messages that I'm not seeing?

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