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Profile picture not displaying in meetings

Tags: meetings

Apr 21, 2020 at 7:10am • 12 replies • 0 likes

keith-jakubowski

I am trying to figure out why I cannot get my profile picture to show up during meetings. Some people at our company have their profile pictures displaying but many don't:

None of the people I've asked know what they did to get their profile pics to display. They said they just showed up.

Any ideas?

walt-tracy on Apr 21, 2020 at 11:27am • 0 likes

Isn't this something RingCentral could fix - it is very frustrating?

keith-jakubowski on Apr 21, 2020 at 8:11am • 0 likes

I actually already have the app and my profile picture has been there ever since I started using it:

Chris Amenita on Jan 5, 2021 at 10:23am • 0 likes

Unfortunately, not a single one of these suggestions worked for me, either. Pretty sad such a simple feature is unavailable to some paid customers.

daniel-trojer on Apr 21, 2020 at 11:03am • 0 likes

interesting, i just did with another user and it worked for him. trying to put together a change doc. let me test with another user and then I will share with you. it is a convoluted workaround at best.

first you need to update your photo using https://downloads.ringcentral.com/glip/rc/GlipForWindows64 and then start a meeting using that- it does not start with RC meetings.

Then copy invite and paste to browser - this will launch RC meeting app. so you will have essentially two meetings screens one using glip meeting interface and one via ring central meetings app for the same meeting with your self.

again not sure why this works but it did. good luck.

rob-eglinsdoerfer on May 20, 2020 at 4:33pm • 0 likes

That solution worked for me. Another person at my company did it successfully but not with the pic they wanted to keep. This process does not seem to be able to change the pic once it is there. Make sure you use a good pic the first time.

larry-davis on Apr 21, 2020 at 8:01am • 0 likes

i suggest downloading the RC app (letter R in the center). then log in and you should be able to find it.
i am using a MacBook but it will be similar to the attachment.

daniel-trojer on Apr 21, 2020 at 8:51am • 0 likes

Create a meeting with your self using GLIP - copy invite and open on another browser via Ring Central Meetings App for desktop it should populate the image you have set on your profile.

Not sure how or why this worked but profile picture is there now.

larry-davis on Apr 21, 2020 at 7:33am • 0 likes

Assuming you have an account. Log onto your RC account.
Look for "My Profile" under the top dropdown.

keith-jakubowski on Apr 21, 2020 at 9:11am • 0 likes

Daniel, this does not work:

Ryan Stearns on Aug 5, 2020 at 11:00am • 0 likes

This is pretty frustrating and such a simple and common feature for nearly every conferencing platform. Some of the people in my company have their profile pics shown during a meeting, and the rest just have their name. Even with profile pic updated on the mobile app, the desktop app, Glip, and the RingCentral website I can't get my profile pic to display during a meeting. Can you guys fix this?

keith-jakubowski on Apr 21, 2020 at 7:58am • 0 likes

I logged in here:

https://service.ringcentral.com/application/overview

And I don't see a "My Profile" link anywhere.

Am I not using the right URL?

1 Answer

Marc Brown answered on Jan 28, 2021 at 7:21am

This works!

1. Log out from RingCentral Meetings
2. Visit your respective app store and update RingCentral app mobile to the latest version available
3. Log in to RingCentral app mobile
4. Tap the Menu (three horizontal lines) icon (Android) or your profile picture (iOS), then tap Settings
5. Go to Settings > Video > Video Service, then change it to to RingCentral Meetings.
6. Go back to the main screen, tap the Menu icon again, then tap Edit on your profile picture
7. Update your profile picture, or reupload your current picture if you prefer to continue using it
8. Wait for about 5 minutes, then tap Video and start a meeting
9. Stay in this meeting for 10 minutes to allow the profile picture to sync with the servers. End the meeting afterwards

William Figg answered on Aug 11, 2020 at 6:48am

I agree @Ryan Stearns. Another frustrating thing is.... why are there three separate Apps that pretty much do the same thing... RingCentral Meetings, RingCentral Phone, and just plain RingCentral Classic. Allegedly you're supposed to be able to do everything through RingCentral Classic anyway, so then why are there three separate Apps? Why can't they just work all the features into one App? Also, there's a messaging feature in at least two out of the three Apps but they don't communicate with each other so you will end up having two separate conversations with the same person. Very confusing and frustrating to say the least.

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