You need to create a Custom Role first, uncheck the part for RingCentral Apps, then you have to assign a user.
Please let me know if you have further questions!
In our company we do have some users where Glip is disabled, we're doing it through our custom firewall, where we blocked all URLs Glip is using.
https://community.ringcentral.com/ringcentral/topics/completely-disable-glip-direct-messaging
Seems you might have to make a request from senior technicians and it is subject to approval.
With everyone else on this. I've just asked our account manager to disable Glip across our account. Its a data protection disaster. And making it the only app that will work on mobile devices makes it impossible to block on firewalls etc on the perimeter. If this can't be disable across our tenant we'll need to urgently switch provider. Thankfully we're out of contract, but its a mountain of work that we will have to undertake.
@ben-w @Michael Robles @jay-cusimano - checking in to see if any of you have been able to progress this with your account managers?
We'd love to use the new app but RC are making it difficult.
Hi Tom, sorry, replied in the wrong thread...
Hi, yes, our account manager sent the request to someone called "Account Manager from our specialist Signature department" (no idea what this is) be he did action it and said it will be complete on Wednesday 7th April. I'm not sure why it takes so long, but clearly its something that lots of people are requesting if there is a 3 week wait. I'll let you know if all has gone to plan on the 8th
Just checking to see how it went? I don't want to request it if it ends up being more trouble than it's worth, but obviously super important from a compliance standpoint.
Hi Michael, I reached out to the "Account Manager from our specialist Signature department" today to see if it had been completed yet. He advised not and that he'd need another couple of days, so I said I'd give it until the end of next week. I'll try and post here once its done, but I might forget, so feel free to give me a poke.
Thanks Ben! Appreciate the update.
Has there been any resolution to this? Now that the old app is being decommissioned and users will need to use the integrated one, we need this now more than ever for compliance reasons.
We tried to co-ordinate this previously with our account manager, they sent us round in circles and it was never progressed. We are going to have to raise this again, as having Glip available is an IP issue for us.
You really need to make this easier for your customers to turn off. Understand you want to push the service, but we are paying for the platform and should be able to choose which bits we require.
Hi, yes, our account manager sent the request to someone called "Account Manager from our specialist Signature department" (no idea what this is) be he did action it and said it will be complete on Wednesday 7th April. I'm not sure why it takes so long, but clearly its something that lots of people are requesting if there is a 3 week wait. I'll let you know if all has gone to plan on the 8th.
Hi Michael, please coordinate this with your Account Manager.
Thanks Mary. I'll do that.
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