I am new to RIngCentral and just started to "Admin" the RingCentral for our office. When I try to change the "Name" on an existing extension, after I edit the "User Name" text-to-speech and save it, it does not seem to work, it still pronounces/announces the old/previous name, even when I go back to edit it, it shows the spelling/pronunciation of the new name, but the "Audio" does not change and still has the old name/pronounciation?
What am I doing wrong?
I was able to resolve this issue by changing "Ring Central Text-to-Speech" to "Record my name" then uploading or recording anything, save it. Reload the page, go back to user and change back to "Ring Central Text-to Speech" with the correct name in the user's settings and it works as intended. There is absolutely no need to rebuild an entire extension like the mod suggested.
Hello Reza!
Seems like you are recycling your old extension. The text to speech option will no longer work if you are trying to recycle your extension by the time that the new update came.
I would suggest deleting the whole extension and re-do it.
The deleted extension will now go to Unassigned Extension
Please let me know if you have further questions!
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