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Iphone X calls cut off by Ring Central app calls

Tags: ringcentral app, mobile

Oct 31, 2019 at 1:48pm • 3 replies • 0 likes

maura-m

I have an iPhone X and have updated to the newest Ring Central app. When I am on a Ring Central call and my cell phone rings, the Ring Central call will be cut off and vice versa. It's hard to use my cell phone without worrying that either a RingCentral or cell phone call will be cut off. Any suggestions?

3 Answers

maura-m answered on Nov 1, 2019 at 7:55am

I just downloaded the newest version and I also heard from support - they are working with Apple to fix this glitch as part of IOS 13.2.

saadet.swift answered on Nov 1, 2019 at 7:58am

Yep! That's what I was just told. Once you're on the 13.2 version, you shouldn't have that issue anymore :)

saadet.swift answered on Nov 1, 2019 at 7:52am

Hey Maura, what version of the app are you on?

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