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Delay in change of status

Tags: presence

Oct 23, 2019 at 11:48am • 2 replies • 0 likes

steve-baker

When users change their status from Available to Busy or Do Not Disturb quite often there is a delay until other users can see the status change. This obviously is confusing for the other users.

Is there a way to fix this?

2 Answers

steve-baker answered on Oct 24, 2019 at 7:25am

No. How do I open a case? I'm using Telus Business Connect so I'm not sure whether you support that or not.

I'm not sure what is Presence.

saadet.swift answered on Oct 24, 2019 at 6:57am

Hey Steve, we're still investigating an issue we are having with Presence. I think that may be what's going on here. Have you opened a case yet to verify?

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