question

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admin-cs1714 asked benjamin-dean answered

Caller ID: We need our outbound calling city/state to be where we are located or better yet, left blank

U.S. Account (Commercial Real Estate Business): We would like to have a feature added that would enable us the latitude to modify the phone display/caller ID to read whatever city/state or company name we would like it to read - whatever we want to input. Currently our caller ID is showing our phone number associated with a city/state in which we are not even located.

caller id
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benjamin-dean answered
I know that our API cannot modify the CNAM or CID to accomodate this use case. I'm not sure if the same applies to locale, but I would think it does.

I've submitted a request to our Product team to help me provide a definitive answer on this request. Once official information is known, it will be shared here.
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