Welcome to the RingCentral Community

Using the registry entries below to create a .reg file, we deployed this to our sales team endpoints.  It brings the checkbox back, and after the first prompt, the SFDC click-to-dial is working as intended (well with RC phone instead of the new desktop app, but that's a separate topic...)

Note: You can remove the reference to the new Edge Chromium if that's not relevant to your environment

Windows Registry Editor Version 5.00    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001

 

We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77. https://support.google.com/chrome/thread/14194567?hl=en 

Yup, I am signed into the desktop App.

I'm having the same problem, as is my team. We are signed in on the desktop app. 

Hello Ian and Taranbir, 

Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?

If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up. 

Thank you,
Kellie B.

Yes I am also signed in on desktop App

yes same problem as me

I am experiencing the same problem.
Steps.
1. Click to dial a number in Salesforce
2. The soft phone utility pops-up
3.  Chrome displays a message  "Open RingCentral Phone"

Hey Taranbir, you can blur out information you don't wish to show. But if you don't feel comfortable at all, I would suggest calling Tech Support so that they can do a screen share and see what you're seeing

I call from numbers directly by click to dial feature in sales force, earlier it just dialed the number in ringcentral, but now it asks for a permission first. I can't provide the screenshot in public.

Hey Taranbir, could you provide step-by-step guide on how you're calling out and when you get this message? Screen shots are always helpful and appreciated :)