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HIPAA compliant messaging

Tags: security

Aug 6, 2019 at 10:38am • 1 replies • 0 likes

alex-danforth

If HIPPA compliant setting is turned on, are SMS messages to external numbers HIPPA compliant?

Our goal is to be able to SMS text message patients at our medical practice in a HIPPA compliant manner.

1 Answer

saadet.swift answered on Jul 29, 2020 at 9:23pm

Hey Alex,

SMS is generally not HIPAA compliant. This is a pretty interesting read .

You can also read more about RingCentral's HIPAA policy here.

At rest on our servers, the SMS is protected. But once it is in transit and has left our servers, we don't have any control over it.

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