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Extend dialing time?

Tags: hardware

Jul 10, 2019 at 1:31pm • 3 replies • 0 likes

michael-cummings

Is there a way to extend the amount of time a user has to dial a number when using their desk phone? We have Polycom VVX311's and some folks have had trouble dialing a number especially one they are not familiar with before it times out.

Georgette Alley on Nov 5, 2020 at 12:07pm • 0 likes

I would also like to know the answer to this question.

2 Answers

Andy Cunningham answered on Mar 28, 2024 at 12:04pm

I followed the link Becky added and changed my Digitmap Timeout to all 15 seconds. My phones still timeout after 3 seconds. I changed it through the web interface. I also downloaded the config file, edited it manually, reuploaded it. They still time out after 3 seconds. This setting does not change anything."Digitmap Impossible Match" also does nothing.

Welcome on Mar 28, 2024 at 3:01pm • 0 likes

@Andy Cunningham might be because your phone is set up via assisted provisioning - so whatever you configure gets overwritten by the config on the provisioning server.

If this is correct you have 2 options.
1. Remove the provisioning string pp.ringcentral.com/pp from the phone and then provision the phone manually with SIP credentials.
2. Stick with assisted provisioning and get RingCentral to do a custom config for your phone, which will overwrite the default config on their provisioning server.

Becky-Community_Manager answered on Nov 9, 2020 at 7:44am

Here is an article that will help: https://support.ringcentral.com/article/Dial-Timeout-Configuration-For-All-Polycom-Phones.html

Daniel Ramirez answered on Nov 5, 2020 at 9:32pm

Need to change the digitmap timeout

https://support.8x8.com/equipment-devices/phones/polycom/polycom-interdigit-timer

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