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Since the 18.2 release we have had issues with the Max Agent not fully loading the graphics.

Tags: contact center

Apr 1, 2019 at 10:53am • 3 replies • 0 likes

jim-wilhelmsen

The Max Agent does not fully load since 18.2. We are using Chrome and support said there is an incompatibility since this release with Chrome. I am not switching to FireFox, but there are still some issues with graphics loading in FireFox. I feel the issues are not browser specific, but an issue with the update. Being that this is a browser based product this is very frustrating and impacts our daily workflow. My Case number is 08533104

3 Answers

ann-chung answered on Nov 12, 2020 at 10:19am

I"m having a few teams affected by a similar issue in the MAX Agent today. the Agent queues are no longer displaying the icons showing how many agents are in state.

Becky-Community_Manager on Nov 19, 2020 at 8:42am • 0 likes

@ann-chung We would recommend trying the recommendation above about clearing cache and cookies.
However, if that doesn't help or you're still having this issue, we would encourage you to call Support to have them dig in a bit further.

andrea-yan answered on Jul 29, 2019 at 4:32pm

Not sure how much this will help you, but we had this issue happen often as well and we just have everyone clear cache and cookies from all time. After clearing cache, closing the browser and reopening, all the components seem to come back. It has happened for us not just in the dashboard for incontact but the max agent as well.

saadet.swift answered on Apr 3, 2019 at 6:59am

Hey Jim, I would suggest continuing to work with Support on this one :)

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