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Call Parking

Tags: call park

Feb 18, 2019 at 12:01pm • 2 replies • 0 likes

amy-fink

On the softphone, there is no indicator to remind you that you have a call on park. Lets say you park a call and then need to click elsewhere on the phone, a call could sit in park forever. There should be some sort of indicator or reminder.

2 Answers

john-sauber answered on Sep 5, 2019 at 8:24am

You can monitor calls parked to private park locations by adding them to the HUD, as long as the user is a member of the private park extension. It may be your convention to add that to every user.

gary-manske answered on Feb 18, 2019 at 12:21pm

Hi Amy, the Bridge Operator Console in the RingCentral App Gallery provides for parking lot visibility and also automates a message to the intended recipient of the parked call. Check it out. https://www.ringcentral.com/apps/bridge-operator-console

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