need to forward our main fax number to another fax number outside of Ringcentral--for new emr
Tags: call forwarding
Jan 7, 2019 at 7:46am • 4 replies • 1 likes
sals
Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out?
4 Answers
I was told that there is no way to port or forward your fax number outside of RC. We have a fax # for our EMR that will automatically put the faxes in the correct medical chart or assign an action for a staffer to review. I have to forward faxes manually in order for the automated system to work. When I inquired about fax forwarding, I was told only voice lines can be forwarded. So once again, RC fails in its support.
1
We are trying to make another of our fax number as fax dedicated line only and switch the Fax line that we currently use as main fax line to a voice and fax line. Then we will be able to forward unconditionally. That is a work around solution. Will let you know once we make the swtich if that will work.
0
We do have two fax numbers. One is attached to a user, and one that is main fax #. I would to forward the main Fax # that comes with account. I can always switch the numbers if needed.
0
bjsvec on Jan 7, 2019 at 9:27am • 1 likes
I might be wrong about being able to do this for your main number fax, but for fax numbers associated to users this should guide you: https://support.ringcentral.com/article/9758.html
I would chat with support about how to do this for the main fax. They may need to move it to a user to allow you to do an unconditional call forward on it.
Good luck.
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