question

james.odonnell avatar image
james.odonnell asked ·

Get company call statistics in sandbox

Is it possible that I can query my actual account in the sandbox mode, I'm trying to pull call stats as we want to develop a live call stat board for our sales agents. 

In sandbox mode I can't actually pull any call stats as there are none!!

Any suggestions welcome 

Thanks 

James
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ringcentral avatar image
ringcentral answered ·
I need the same.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ashey avatar image
ashey answered ·
We have the same problem - we wrote an application to pull what we need however it is stuck pending ringcentral approval to go to production.

Now for the good news - It has been stuck for 3 days so far and calling support they tell me - we just have to wait - They refused to give an ETA or help in any way - VERY DISAPPOINTING, starting to regret moving to RingCentral.
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Bad news! I was expecting to improve our reports using some solutions by API, because the lack of good reporting but this is disappointing...
0 Likes 0 · ·
So just found an FAQ that states approval will take between 3 - 7 days, not sure why customer support didn't tell me this. Lets see what happens....
1 Like 1 · ·
vb avatar image
vb answered ·
Hi James/ Claudio,

For now we do not provide any data migrations from production to sandbox due to privacy issues. But the easiest way would be to write a script to generate call log using Ringout api. Let the script run for few minutes to few hours with certain delays between each call and change to  and from numbers during the Ringout.

You could look at my code and make necessary changes or implement it in any programming language that you are familiar with:

https://github.com/vyshakhbabji/Java-Sample-for-Ringcentral-API/blob/master/src/Runner.java



Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

vb avatar image
vb answered ·
@Ashey,

For moving an app to production we need to keep track of your app for few days and make sure your app is running as expected. For this, we check frequency of your api calls  and we expect you to mimic the number of calls you make in production. 

We also need this data to make sure your app is not going to throttle or cause HTTP code 429  error (too many requests error). If that happens, we will ask you to fix it within sandbox environment. When everything is working as expected we move your app to production.  
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ashey avatar image
ashey answered ·
Thanks so much for the feedback - this is very helpful and makes sense.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

james.odonnell avatar image
james.odonnell answered ·
A good idea would be to remove the need for welcome emails on new accounts as this is labour intensive when you only need sample accounts
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

vb avatar image
vb answered ·
We will consider your suggestion @James
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mykhailo-koval avatar image
mykhailo-koval answered ·
Hi VB,

I've similar problem - need to implement application which pulls detailed call log via RingCentral API so applied for production in order to have real data and cover all possible call-log record variations. But before qualifying for production RingCentral requested me to use sandbox in order to examine traffic beforehand. However there is no data in sandbox and also I don't have an idea how to emulate real call log records. I there  some simplified approach for application process in such cases? Or maybe you have some test tool which generates different call log types?

Thanks in advance!

4 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hello Mykhilo,

RingCentral will not approve production access for applications which do not meet our production access criteria.

If you would like to generate call log and call recording data in your sandbox account for development testing which can qualify your application for production access, Anil (our Developer Relations Engineer) has created a PHP-based community solution for generating this data in your test account here:  https://github.com/anilkumarbp/RingCentral-Call-Generator-Recordings-Downloader
0 Likes 0 · ·
Hello Benjamin,

Thank you for the clarification and useful links.
0 Likes 0 · ·
My pleasure. Let us know if you have further questions.
0 Likes 0 · ·
One more question. Will the test tool call real phone numbers? Or probably there are some test numbers which can be used to emulate call? I don't want to sit and take calls from the test tool while it generates test cal log. 
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.