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Unblock Phone Number

Tags: admin portal

Jun 22, 2018 at 12:20pm • 4 replies • 0 likes

peach-brinkley

Saadet, It seems you answered Jon's question pretty well. Can you do the same for me?

I want to unblock a number for our entire system using the desktop web page. I am signed in to the web page as Admin and usually keep the call log open. I call easily block a number from the system using the call log, but how to I get a list of system blocked numbers to unblock one? Why is the button for that not on the same page as the one I used to block the number in the first place, i.e. the call log page? Note: This conversation was created from a reply on: How to Unblock from desktop - Help is not helpful.

4 Answers

peach-brinkley answered on Jun 27, 2018 at 10:47am

Thank you. I think the rest of the message that explains the number will be blocked for all users is confusing. So, ANY number that I block or unblock on my extension (whether I am signed in as Admin or not) will block or unblock for ALL users. Is that correct?

saadet.swift answered on Jun 27, 2018 at 9:38am

No worries, Peach Brinkley!

So there is not an option to unblock numbers from the Call Log. The list of blocked numbers is here:

So simply switch your view from Admin Portal to My Extension and follow the directions :)

peach-brinkley answered on Jun 27, 2018 at 9:34am

Thank you for the response. Sorry I haven't checked in several days.
Yes, that is exactly correct.

saadet.swift answered on Jun 22, 2018 at 1:47pm

Hey Peach Brinkley,

I want to make sure I'm understanding where you are blocking the phone numbers. From the Call Log online, correct?

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