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Return to Operator from Voicemail

Tags: voicemail

May 9, 2018 at 12:36pm • 2 replies • 0 likes

taylor

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).

I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.

Account type: Canada
Goal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

2 Answers

taylor answered on May 16, 2018 at 9:18am

Thanks. Does this mean that a caller can access another extension while listening to a voicemail recording? Do they press zero? Is there any documentation on this? I imagine they can't just dial any random extension at that point (before the beep).

saadet.swift answered on May 11, 2018 at 9:01am

Hey Taylor,

It's been a while since I tested this but what you can do is create a custom voicemail greeting and leave some dead air in the recording to allow the individual some time to press whatever key will get them back to the Operator Extension.

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