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Users Getting Logged Out of Mobile App; Not Receiving Calls.

Tags: ringcentral app, mobile

Nov 10, 2017 at 7:41am • 1 replies • 0 likes

tscott

Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unreliable because we never know for sure if it's even ringing when someone doesn't answer. For now I'm just forwarding all calls to the users' cell numbers because that always works, but then they don't get any of the features of the mobile app. Is there any way to ensure users stay logged into the app and receive calls at all times?

1 Answer

mike answered on Nov 11, 2017 at 8:37am

Is it actually logging the users out? or is it just not responsive after the phone goes into sleep mode. If it's the latter, try to uninstall, then reinstall the app. When reinstalling it, be sure to accept & allow all permission requests. I know on my Android one of the prompts is to allow the app to run in the background after the phone goes to sleep.

Mike

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