I can receive calls but cannot call out
Tags: phone
Oct 5, 2017 at 7:40am • 9 replies • 0 likes
shonee-lesh
When I dial a number I get a window with 3 fields. Phone number I'm calling. My location which says custom number as the only option and then Custom number where my number is placed. Then I hit the call button and I get a status window with the following... Call status: cannot reach. Caller Status: Generic Error. Callee Status: Generic Error. Nothing happens and the window shifts back to the dial buttons.
9 Answers
Not sure if this is the same with anyone else, but prior to getting the "Callee Status: Generic Error", I got this:
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
1
this happens exactly the same for me as well.
no outbound calls from my PC. app says i am connected. I see my other peers online; can chat.
but any outbound call, internal or external won't work.
all call statues stay as 'in progress' for a while, then call status turns to finished, and the app goes back to dial pad.
my phone doesn't even recognize an incoming call.
when I use the mobile app, calls can be made alright. same account.
no issues there, seemingly.
when will this be resolved?!
no outbound calls from my PC. app says i am connected. I see my other peers online; can chat.
but any outbound call, internal or external won't work.
all call statues stay as 'in progress' for a while, then call status turns to finished, and the app goes back to dial pad.
my phone doesn't even recognize an incoming call.
when I use the mobile app, calls can be made alright. same account.
no issues there, seemingly.
when will this be resolved?!
0
I get this....
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