@105-Jeffrey Morales they're configured as 'Common Area Phones' in our system. The device itself (8028 in our case) is then configured to dial whatever it is they need to dial. For us, that's a Queue for the door (we have 2 - a front door and back door queue). It works really well.
Hope that helps!
You configured the Algo 8028 as Common Area Phones, ie: Hot Desk devices?
Yep - that was the direction we finally got from RC, and it's been working great.
Ah gotcha. There are small differences in how the white label version of RC operates for Telus, and this is one of them. Similar to how we set it up, but slightly different. Still works the same and the logic is the same, though. Thanks for the reply!
Good to know! We're in Vancouver and have customers using Business Connect, so I'll keep that in mind!
@mike-gustavson mike-gustavson3338 how did you get this to function as a intercom not a paging device. No one at ring central knows what to do.
,@mike-gustavson mike-gustavson3338 how did you get this to function as a intercom not a paging device. No one at ring central knows what to do.
Just for visibility - I posted my response below.
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